Payment methods
Payments are processed securely by Razorpay. The methods offered (for example UPI, cards, net banking or wallets) are the ones shown in the Razorpay checkout window at the time of payment.
Payment confirmation
After you pay, our server verifies the payment with Razorpay before giving access. You are taken to the order status page, which shows your order number, amount and status. Purchased products then appear in your Account.
Pending payments
Some payments take a few minutes to be confirmed. Do not pay again while a payment is pending; the status page updates when confirmation arrives.
Failed transactions
A failed payment does not give access, and you can retry. If money was deducted, it is normally reversed by your bank or the gateway.
Duplicate charges
If you were charged twice for the same purchase, email us with both payment references. Duplicate payments are reviewed under the Refund & Cancellation Policy.
Missing access
If the payment succeeded but access is missing, sign out and sign in again, then check Account. If it is still missing, email us.
Receipts
The order status page and your Account show the order number, product, amount and payment status. Razorpay may also send its own payment confirmation to the email or phone you enter in its checkout.
Support
[email protected] — include your registered email, order number and payment reference.